It is rare for a kit to be delayed or lost by the carrier, but it can occasionally happen. If it does, reach out to your event coordinator immediately. We are able to resolve most of these situations and get guests a replacement kit shipped in time, when we are notified at least 5 days prior to the event. Replacement kits can be purchased at 50% discount and the original kit can be returned for a refund, minus $10 restocking fee. To return a kit via USPS, write “refused” in bold marker on the unopened package and give back to the mailman or post office.
Please note, if we are notified less than 5 days before the event, we can ship a replacement but cannot guarantee delivery in time, so please contact your event coordinator immediately in the event of any shipping concerns.