Frequently Asked Questions (FAQs)

We offer virtual paint parties throughout the U.S., and in-person paint parties in California.

Virtual paint parties are all the fun of our in-person parties, but for groups who can’t be physically together! Classes are hosted on Zoom by a fun and talented live instructor, and supplies are shipped to each guest. We also offer a bring-your-own-supplies option.

In addition to our standard Virtual Paint Parties, we also offer a fun twist with our Paint Your Pet Party (for animal lovers) and our Sketch And Sip (our budget option).

Our paint party packages cost $20 per guest and last about 90 minutes, plus $20-35 for one of our painting kits. We are able to offer discounts for large groups as well!

A $160 deposit is required to hold the event date. We allow guest changes after the deposit, and final kits orders can be placed 14 days prior to the event.

Deposits can be paid online through credit card, PayPal, Venmo, or Zelle. Let your event coordinator know when you are ready to submit your deposit and they can help you through your preferred payment method.

Note: kit orders are not required at time of deposit, but we recommend deciding as soon as possible to provide ample time for shipping.

The balance, net of the deposit, is due at least 3 days before the event. The final balance is calculated based on confirmed number of participants at that time, plus any painting kits ordered.

Please note, cancellations (including no-shows) within 72 hours of the event are not refundable.

We accept credit card, PayPal, Venmo, Zelle, and direct deposit (ACH). Note: credit card and PayPal carry an additional 2% processing fee. Direct deposit information and W-9 are available upon request.

Deposits are fully refundable for cancellations 14+ days before the scheduled event date. Cancellations within 14 days of the event can be held and applied to a future event.

Yes! Reach out to your event coordinator and they will assist you with adding additional guests. Please note, late additions do not qualify for large group discounts.

Attendees have two options for ordering painting kits: individual ordering or group ordering.

For individual ordering, attendees can purchase kits online from our Products page.

For group purchases, groups can download or copy our address collection template, and share the completed file with their event coordinator at least 14 days before their event. We can then conveniently provide a single bill that includes the event and kit costs.

Our painting kits range from $20-35 and include free shipping within the USA. Sales tax may be collected depending on your state and package.

We recommend all kit orders and shipping information to be provided to your event coordinator no later than 14 days prior to the event. At the latest, we can still ship out 7 days before your event!

We ship through USPS Priority Mail, which usually takes 3-5 days after shipment to arrive. Kits typically arrive 7-10 days prior to the event.

Yes! Each guest will receive a personal tracking email and delivery notifications for their kit from our shipping partner, ShipStation. We kindly ask that guests track their packages and reach out to their event coordinator as soon as possible in the event of any unforeseen shipping delays or issues. Detailed USPS statuses can be tracked online.

Yes! Speak with your event coordinator to learn more about our international shipping options. Please note, as with all of our packages, we cannot guarantee delivery dates for international packages and we recommend ordering placing international orders at least 15 days in advance of your event.

Let your event coordinator know immediately. We will ship out replacement components free of charge and are able to get guests their replacement components in time, when we are notified at least 5 days prior to the event.

It is rare for a kit to be delayed or lost by the carrier, but it can occasionally happen. If it does, reach out to your event coordinator immediately. We are able to resolve most of these situations and get guests a replacement kit shipped in time, when we are notified at least 5 days prior to the event. Replacement kits can be purchased at 50% discount and the original kit can be returned for a refund, minus $10 restocking fee. To return a kit via USPS, write “refused” in bold marker on the unopened package and give back to the mailman or post office.

Please note, if we are notified less than 5 days before the event, we can ship a replacement but cannot guarantee delivery in time, so please contact your event coordinator immediately in the event of any shipping concerns.

We can offer several expedited shipping options, but please note overnight shipping can run as high as $45-65 per address depending on location.