FREQUENTLY ASKED QUESTIONS

PAYMENT

How do I book my private event?

A $100 deposit is required to hold the event date. We allow guest changes after the deposit, and final kits orders can be placed 14 days prior to the event.

Deposits can be paid online through credit card, PayPal, Venmo, or Zelle. Let your event coordinator know when you are ready to submit your deposit and they can help you through your preferred payment method.

Note: kit orders are not required at time of deposit, but we recommend deciding as soon as possible to provide ample time for shipping.

When and how do I pay for my event?

The balance, net of the deposit, is due at least 3 days before the event. The final balance is calculated based on confirmed number of participants at that time, plus any painting kits ordered.

Please note, cancellations (including no-shows) within 72 hours of the event are not refundable.

What are my payment options?

We accept credit card, direct deposit (ACH), PayPal, Venmo, and Zelle. Note: credit card and PayPal carry an additional 4% processing fee. Direct deposit information and W-9 are available upon request.

Is the deposit refundable?

Deposits are fully refundable for cancellations 14+ days before the scheduled event date. Cancellations within 14 days of the event can be held and applied to a future event.

KITS, SHIPPING & ORDERING

How do we order painting kits for our event?

Attendees have two options for ordering painting kits: individual ordering or group ordering.

For individual ordering, attendees can purchase kits online from our Products page.

For group purchases, groups can download or copy our address collection template, and share the completed file with their event coordinator at least 14 days before their event. We can then conveniently provide a single bill that includes the event and kit costs.

What is the price of the painting kits?

Our painting kits range from $20-35 and include free shipping within the USA. Sales tax may be collected depending on your state and package.

When do I need to decide on kit orders for my event?

We recommend all kit orders and shipping information to be provided to your event coordinator no later than 14 days prior to the event. At the latest, we can still ship out 7 days before your event!

How are Paint the Town’s kits shipped to me?

We ship through USPS Priority Mail, which usually takes 3-5 days after shipment to arrive. Kits typically arrive 7-10 days prior to the event.

Can I track the status of my shipments?

Yes! Each guest will receive a personal tracking email and delivery notifications for their kit from our shipping partner, Shippo. We kindly ask that guests track their packages and reach out to their event coordinator as soon as possible in the event of any unforeseen shipping delays or issues. Detailed USPS statuses can be tracked online.

Can you ship outside the USA?

Unfortunately, we are unable ship internationally at this time. If you have guests outside of the U.S., speak with your event coordinator, as we have experience assisting prior clients with acquiring supplies for their international guests.

KIT TROUBLESHOOTING

What happens if my kit is damaged?

Let your event coordinator know immediately. We will ship out replacement components free of charge and are able to get guests their replacement components in time, when we are notified at least 5 days prior to the event.

What happens if my kit is late or lost by the shipping carrier?

It is rare for a kit to be delayed or lost by the carrier, but it can occasionally happen. If it does, reach out to your event coordinator immediately. We are able to resolve most of these situations and get guests a replacement kit shipped in time, when we are notified at least 5 days prior to the event. Replacement kits can be purchased at 50% discount and the original kit can be returned for a refund, minus $10 restocking fee. To return a kit via USPS, write “refused” in bold marker on the unopened package and give back to the mailman or post office.

Please note, if we are notified less than 5 days before the event, we can ship a replacement but cannot guarantee delivery in time, so please contact your event coordinator immediately in the event of any shipping concerns.

Is it possible to get replacement kits shipped overnight?

We can offer several expedited shipping options, but please note overnight shipping can run as high as $40-50 per kit.