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Frequently Asked Questions (FAQs)

General

What types of paint party packages do you offer?

We offer Virtual paint parties throughout the U.S., and Onsite (in-person) paint parties in California (SF Bay Area, Los Angeles, Orange County, San Diego, Sacramento), Chicago, New York City, Dallas, Austin and Atlanta. More cities coming soon!

What are Virtual Paint Parties?

Virtual paint parties are all the fun of our in-person parties, but for groups who can’t be physically together! Classes are hosted on Zoom by a fun and talented live instructor, and supplies are shipped to each guest. We also offer a bring-your-own-supplies option.

In addition to our standard Virtual Paint Parties, we also offer a fun twist with our Paint Your Pet Party (for animal lovers) and our Sketch And Sip (our budget option).

What is your pricing for paint and sip parties?

Virtual: Our paint party packages cost $20 per guest and last about 1.5 hours, plus $20-55 for one of our painting kits shipped to each guest.

Onsite: Our onsite (in-person) paint party packages start at $38 per guest, depending on your locale, and last about 2 hours. We bring the party to you, with all supplies and a fun instructor included.

View our Pricing Page here to see more! We are able to offer discounts for large groups as well.

What are we able to paint?

We have dozens of paintings you can choose from, and they will be sent to you after you submit the event request form. We can accommodate custom painting requests as well, so feel free to suggest other images to us. If you’d like us to pre-paint a sample of your custom painting, this will be an additional $25.

Another popular option is to paint your pet, for which we’ll sketch the animal onto your canvas. We also have painting themes available for mini canvases, wood coasters, and wine glasses.

Booking & Payment

How do I book my private paint party event?

A $160 deposit is required to hold the event date. We allow guest changes after the deposit, and final kits orders can be placed 14 days prior to the event.

Deposits can be paid online through credit card, PayPal, Venmo, or Zelle. Let your event coordinator know when you are ready to submit your deposit and they can help you through your preferred payment method.

Note: kit orders are not required at time of deposit, but we recommend deciding as soon as possible to provide ample time for shipping.

When do I pay for my paint party event? Do you offer refunds if someone can't make it?

The final balance, net of the deposit, is calculated and sent over when either headcount is confirmed, or when shipping addresses are provided. The balance is due within 48 hours of invoice receipt and must be fully paid in order for us to host your event.

Please note, cancellations (including no-shows) within 72 hours of the event are not refundable. Thank you for your understanding!

What are my payment options?

We accept credit card, PayPal, Venmo, Zelle, and direct deposit (ACH). Note: credit card and PayPal carry an additional 2% processing fee. Direct deposit information and W-9 are available upon request.

Is the deposit refundable?

Deposits are fully refundable for cancellations 14+ days before the scheduled event date, less a $30 administrative fee. Cancellations within 14 days of the event can be held and applied to a future event.

Can I add additional attendees later / before my paint party event?

Yes! Reach out to your event coordinator and they will assist you with adding additional guests. Please note, late additions do not qualify for large group discounts.

Onsite (In-Person) Paint Parties

Do you have a studio we can come to?

We don’t have a physical studio location, but our onsite event service will conveniently deliver the paint party to you, wherever you are!

Our paint & sip parties are fully private to your group, so you get to decide the date, time, painting choice, guests, and ambience. Just supply your favorite food, drinks, and music at any venue, and we will bring all the supplies and instruction so that you can paint and party in a familiar, convenient environment. No rubbing shoulders with strangers!

Where can we host our private private and sip party?

We can host your event anywhere that you prefer! Our only requirements for venues are to:

  • Have good lighting. If painting outside, try to schedule the event before sunset.
  • Have tables and chairs set up already.
  • Have nearby access to running water, whether kitchen, bathroom, or drinking fountain.
  • Preferably have hard, non-porous flooring (linoleum, wood, etc), not carpet. It’s safer in case of accidental spills by your guests!

Common venues include: office buildings, houses, apartment complexes, community centers, churches, and parks and back yards.

Do you also supply food and drinks for the paint and sip?

We will provide the “paint” and “party” aspects of your paint and sip party, but the “sip” part would be up to you! Due to alcohol license restrictions, we are not able to supply wine or drinks, but you’re absolutely encouraged to have food, drinks, and music at your private event. We can also supply assorted snacks for an additional fee.

For our virtual events, we offer UberEats gift cards for guests to order food or drinks of their choice!

What painting supplies do you bring onsite?

We will provide the following painting supples for each person:

  • 12×16 canvas panels
  • Paint brushes
  • Easels
  • Acrylic paints (red, yellow, blue, white, black) and plates
  • Aprons
  • Table covers
  • Water cups and napkins
  • NOT INCLUDED: Tables and chairs
How does setup and clean up work?

For your convenience, we will ship all painting supplies to you ahead of the party. This allows your group to set them up ahead of time if desired, or just have each guest grab their supplies at the beginning and get seated!

Our instructor will arrive about 20 minutes beforehand to cover your tables, disperse the aprons, and fill up water cups. Painting instruction will last 1.5 to 2 hours long, with a small break in the middle. Clean up and breakdown should only take 15 minutes. The paints we use are acrylic and water-based, so they are non-toxic and can be easily cleaned with soap and water.

Painting Kits, Shipping & Ordering

How do we order paint party kits for our event?

Attendees have two options for ordering painting kits: individual ordering or group ordering.

For individual ordering, attendees can purchase kits online from our Products page.

For group purchases, groups can download or copy our address collection template, and share the completed file with their event coordinator at least 14 days before their event. We can then conveniently provide a single bill that includes the event and kit costs.

What is the price of the paint party kits?

Our painting kits range from $20-55 and include free shipping within the USA. Sales tax may be collected depending on your state and package.

When do I need to decide on kit orders for my paint party event?

We recommend all painting kit orders and shipping information to be provided to your event coordinator no later than 14 days prior to the event. At the latest, we can still ship out 7 days before your event!

How are Paint the Town’s kits shipped to me?

We ship through USPS Priority Mail, which usually takes 3-5 days after shipment to arrive. Kits typically arrive 7-10 days prior to the event. Expedited shipping upgrades are available as well, as those would be shipped via UPS.

Can I track the status of my shipments?

Yes! Each guest will receive a personal tracking email and delivery notifications for their kit from our shipping partner, ShipStation. We kindly ask that guests track their packages and reach out to their event coordinator as soon as possible in the event of any unforeseen shipping delays or issues. Detailed USPS statuses can be tracked online.

Can you ship outside the USA?

Yes! Speak with your event coordinator to learn more about our international shipping options. Please note, as with all of our packages, we cannot guarantee delivery dates for international packages and we recommend ordering placing international orders at least 15 days in advance of your event.

What happens if my kit is damaged?

Let your event coordinator know immediately. We will ship out replacement components free of charge and are able to get guests their replacement components in time, when we are notified at least 5 days prior to the event.

What happens if my kit is late or lost by the shipping carrier?

It is rare for a kit to be delayed or lost by the carrier, but it can occasionally happen. If it does, reach out to your event coordinator immediately. We are able to resolve most of these situations and get guests a replacement kit shipped in time, when we are notified at least 5 days prior to the event. Replacement kits can be purchased at 50% discount and the original kit can be returned for a refund, minus $10 restocking fee. To return a kit via USPS, write “refused” in bold marker on the unopened package and give back to the mailman or post office.

Please note, if we are notified less than 5 days before the event, we can ship a replacement but cannot guarantee delivery in time, so please contact your event coordinator immediately in the event of any shipping concerns.

Is it possible to get replacement kits shipped overnight?

We can offer several expedited shipping options, but please note overnight shipping can run as high as $45-65 per address depending on location.

Ready to get creative?

Our packages are entirely customizable to suit your needs. Get in touch with us to start planning your party today.
Contact us
Serving the full United States with Virtual Events!
(415) 612-3383
Office Hours: Monday - Friday, 9 AM - 5 PM PST
Event Hours: 7 Days A Week, 8 AM - 10 PM PST
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